We collect information directly from users:

• a) Account registration, management, profile creation and modification

• b) Account access and use, as well as uploading content to the Services and other associated activities

• c) Vehicle use

• d) Access to and use of the Sites and Apps

• e) Submission of payment information

• f) Participation in surveys, contests and promotions

• g) Signing up to receive alerts or other information via email, text or instant messages

• h) Customer service, technical support, and related communications

• i) Interaction on social media, and participation in other forums forums

• j) Submission of a feedback

The types of information we collect directly from you are: your name, e-mail address, phone number, postal address, other contact information, billing details, communications preferences, payment and transaction history, your date of birth and driver’s license information or other national government approved identification card, and any other information you submit to the Services or otherwise provide to us. We also collect certain demographic data if you provide it to us including age, gender, preferred language, and location data including but not limited to current location and destination location.

2. Automatically Collected Information.
We also collect information through automated and technical means as you browse our Sites, use our Apps, or otherwise use the Services:-

• a) Device and Online Usage.
  We collect information about your computer, browser, mobile or other device that you use to access the Services. We may use cookies, log files and other similar technologies to collect such information, dates and times you access our Services.

• b) Location Info and Vehicle Usage.
  We automatically collect and store location information from your device and from any Vehicles you use. We collect and store the location information (e.g., city, state or zip code where available) associated with the IP address of the device you use to access the Services, as well as, with your permission, your mobile device’s location information using GPS or Bluetooth (you can change your location/Bluetooth settings for your mobile device; however, certain features may not be available through the App if you do so). We store other details associated with your order like the kind of vehicle chosen, the model, hiring period, and the driving pattern including the time and the behaviour.

• c) Analytics.
  We compile and analyse information derived from the use of our Services, such as aggregate usage patterns, user preferences, peak demand times, common routes and other information.

• d) Third Party Platforms and Social Media Sites.
  When you interact with us or post content about us on third-party social media platforms, we may collect certain information about that interaction; the information that we may collect is based on your settings on and the policies of these social media platforms.

• e) Other Third-Party Sources.
  We also may collect information about you that we may receive from business partners which aid in the services of our application, marketers, analysts and other sources to, enable us to verify and update information contained in our records and better customize the Services for you.

• f) Referrals.
  We may from time to time conduct a referral service so that you may introduce people you know to our services. If you choose to use our referral service to tell someone about our Services, we will provide you with a template message and referral code to send to your friend. We will not collect the referral’s information unless he/she signs up to use the Services with the referral code.

INTENT OF INFORMATION

The information we collect serve the following purposes:

• 1. Providing Support and Services.

  • a) To provide and operate the Services and related features, fulfill your orders and requests and to process your payments.

  • b) To update the Services.

  • c) To ensure the safety of you and all others associated with this service.

  • d) To track Vehicles, including location, battery levels and rental status.

  • e) To permit you to update, edit, and manage your content.

  • f) To communicate with you about your use of the Services and respond to your inquiries and complaints.

  • g) For troubleshooting, technical and customer service and support purposes

  • h) For improving our services as per your feedbacks.

• 2. Verification

  • a) To verify the identity of users, applicants and others with whom we interact.

  • b) To confirm authorization of users that access and use the Services.

• 3. Improve Service and Analytics

  • a) To aggregate information for analyzing and evaluating.

  • b) To confirm authorization of users that access and use the Services.

  • c) To perform statistical, demographic, and marketing analyses of our users.

  • d) To analyze and understand usage and activity trends, demographic trends and for other research, analytical, and statistical purposes.

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• 4. Communication

  • a) To communicate with you about your account or transactions with us (including Services-related announcements).

  • b) To communicate with you about changes to our policies, our terms and conditions and service updates.

• 5. Personalize Services, Marketing and Promotions

  • a) To personalize content and experiences on our Services, including providing you reports, recommendations, and feedback based on your preferences, and to use your location information for personalization purposes.

  • b) To better target ads so that users receive ads that are relevant to them.

  • c) To send you information, news, updates and offers about us or our Services (subject to your consent).

  • d) For other direct marketing and promotional purposes.

• 6. Protect Legal Rights and Prevent Misuse

  • a) To protect the Services and our business operations.

  • b) To detect, investigate, prevent or take action regarding illegal activities, misuse, suspected fraud or situations involving potential threats to the safety or legal rights of any person or entity, and as evidence in litigation.

  • c) To investigate, enforce and prevent violations of our policies and terms (including this Privacy Policy, our Terms of Use and Rental Agreement), as otherwise necessary to establish, protect and defend our legal rights

• 7. Complying with Legal Obligations

  • a) To comply with the law.

  • b) To respond to legal process or enforcement or legal process requests.

• 8. General Business Operations

  • a) For the administration of our general business comprising- accounting, recordkeeping and legal functions.

DISCLOSURE OF YOUR INFORMATION

We disclose the information we collect, in the following ways:

• 1. Business Partners and Third Parties: We may share your information with business partners who support us in providing you the service in furtherance of the purposes set out in this Policy; their use of your information is subject to this Privacy Policy. where required by applicable law, we will obtain your prior consent. You may at any time withdraw your consent or tell us to stop sharing your personal information with business partners and third parties.

• 2. Third-Party Service Providers: : We use a variety of third party service providers that perform functions on our behalf, such as user detail verification, billing and payment processing, notifications, tracking, storage, content management tools, analytics, customer service, service etc.

• 3. General Business Operations: Where necessary to the administration of our general business, accounting, record keeping and legal functions, to our tax advisors, legal counsel and other professional services entities or agents.

• 4. Legal Compliance and Protections of Rights: We may also use or disclose information if required to do so by law or if such action is necessary to establish, protect and defend our rights or property, the Services or our users, including to prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use, Rental Agreement, other agreements or policies.

• 5. Aggregate Information: We may share aggregated information about usage of the Services time to time with third parties for research, marketing, analytics and other purposes, provided such information does not identify a particular individual, such as by publishing a report on usage trends. The sharing of such data is unrestricted.

USE OF COOKIES

Like most Sites and Apps and online Services, we use "cookies," to record your preferences, gather information about the use of our Services, personalize content and ads and track information about the performance of our advertisements. We may also use these technologies to monitor traffic and make the Services easier and/or more relevant for your use. We may combine this information with other information we collect from you.

HOW WE PROTECT YOUR INFORMATION

We store and process your information, including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance to Information Technology Act 2000 and under reasonable security practices and procedures and sensitive personal data of information under rules 2011 of IT Act 2000.
We take necessary security measures to protect your information against accidental or unlawful destruction or accidental loss and from any kind of unauthorized access. However, in this evolving time of technology, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure. We encourage you to take steps to protect your information and prevent unauthorized access to your password or account by keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords, or for any activity on your account via unauthorized password activity.

RETENTION OF YOUR INFORMATION

We retain your information a for as long as required to satisfy the purpose for which it is collected and used (for example, for the time necessary for us to provide you with customer service, answer queries or resolve technical problems), unless a longer period is necessary for our legal obligations or to establish, protect, or defend legal claims.

THIRD PARTY LINKS AND SERVICES

The Services provided by us in any form may contain links to third-party websites or other platforms such as social media sites, and also contain third-party plug-ins and functionalities. If you choose to use these sites or features, you may disclose your information not just to those third parties, but also to their users and the public more generally depending on how their services function. We are not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your information will be subject to the privacy policies of the third-party websites or services, and not this Privacy Policy. We therefore urge you to read the privacy and security policies of these third parties.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to amend this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. We will make the revised Privacy Policy accessible through the Services and updating the "Effective Date" for the Privacy Policy. If we make a material change to the Privacy Policy, you will be provided with appropriate notice in accordance with legal requirements. By continuing to use the Services, you are confirming that you have read and understood the latest version of this Privacy Policy.